Adobe Photoshop CC 2015 won't install/error

June 17, 2015, 12:40 am

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Hi,

 

I have tried all day to install Photoshop CC 2015 and still no luck (Lightroom CC 2015 installed just fine). It gets to 42%, says extracting, then gives me "Installation failed" and the error message says:

 

Exit Code: 21

Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s)

 

 

 

ERROR: DW021: Payload {3FB7A108-368A-4849-A3F3-69571BAAC457} Photoshop Adobe Photoshop CC 2015 Support 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

 

ERROR: DW021: Payload {793C2BF7-A4FE-4608-91C9-9282C5801C21} Photoshop Adobe Photoshop CC 2015 Core 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

 

ERROR: DW021: Unsupported payload versions included

 

-------------------------------------------------------------------------------------

 

I have deleted PS, LR, and Desktop application, restarted, ran cleaner tool (told it to clean every adobe app it listed), re-installed Desktop app (LR downloaded fine again) and still PS CC 2015 won't download. I have the current version of the Desktop app (CC 2.1.1.110) and I have a Windows 8.1 64-bit OS.

 

Any help would be greatly appreciated. Thank you!

---

Applications missing from Creative Cloud Desktop application

May 20, 2014, 1:32 pm

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If you are unable to locate a specific application then it is likely the computer you are using does not meet the current system requirements.  In the following example you can see that After Effects and Premiere Pro are missing from the list of available applications.

 

When I look at the System information for my Windows installation I am informed that I have a 32-bit version of Windows 8.

 

 

This means that I will be unable to install Premiere Pro or After Effects as my current computer does not meet the minimum system requirements.  You can find a list of Creative Cloud system requirements at Adobe Creative Cloud – Tech specs.

 

For additional information please see Not all apps displayed for download | Creative Cloud desktop app, Adobe Application Manager.

 

If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed.

 

Message was edited by: Jeff Wright Updated ink to http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html.

Windows 10 breaks CC apps - MSVCR100.DLL not found

July 29, 2015, 1:09 pm

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So I did the Windows 10 upgrade today and nothing in CC is working correctly.  My older versions works fine, CS6 Photoshop runs.  But now, Lightroom CC, Photoshop CC, and the CC app itself are broken.

 

Lightroom AND Photoshop give the errors: The program can't start because MSVCR110.dll is missing, MSVCP110.dll is missing

 

Normally that message is fixed by running the C++ redistributable, but not this time.  I tried that and had no luck.

 

I notice the files DO exist, inside c:\windows\SysWOW64

 

I tried copying the files into \Windows\System32 but that didn't work, the program just crashes on launch.

 

Additionally, the main CC app, where you download and update programs, failed with a 'network error' for all updating (my  network is fine btw).

 

Any thoughts?

CS6 Install issue asking to insert disk, but install from desktop

April 19, 2013, 7:03 pm

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Dont' understand what the installer is looking for, the install files are on my desktop (also tried installing from root c:\) can't get past:

"Please insert disk AdobeMasterCollection6-EnglishJapan to continue"

Adobe Creative Cloud CC Yosemite 10.10 Fix

June 26, 2014, 11:16 am

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I stumbled upon what I believe to be a fix for Adobe Creative Cloud not working on Mac OS X Yosemite.  It looks like we need to update Java to 7 60.  You cannot do a fresh install of Java 7 version 60, you must update from Settings -> Java -> Update.  From there, I restarted and noticed Creative Cloud was now working.  I've tried this solution on two machines with Yosemite, upgrade and fresh install.  @adobe ; @creativecloud ; Creative Cloud Download & Install

 

Good luck all!

 

Justin

Creative Cloud App Won't Install CC Apps or Update CS6 Apps

November 12, 2013, 2:12 pm

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I have the CS6 Master Collection installed on my Mac. I just updated to the new OS X Mavericks 10.9 hoping that might solve the problem, but the Creative Cloud app still is NOT working.

 

The app tells me I have updates, and gives me the option to add the CC apps for the Creative Suite, but gets to maybe 42% and then gives a general error.

 

The pop up window error says:

 

Installation failed.

Errors encountered during installation (7).

 

And when you click on More Information, all you get is this:

 

Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR:

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s)

 

-------------------------------------------------------------------------------------

 

which tells me nothing.

 

 

I am not able to do anything with Creative Cloud, except to update the Creative Cloud app itself every few days. The CC desktop app (which runs from my top menu bar) is up to date, but still doesn't work.

 

How do I get the app to work and update my CS6 apps and install the CC collection?

 

Thank you!

Change language on premier pro cc

June 15, 2013, 12:27 am

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hw can i change language from spanish to english

Using CC cleaner tool

July 15, 2013, 9:52 am

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Can anyone who has used the CC cleaner tool recently tell me what the User Interface looks like?

 

I saw a screen grab from a 2012 post showing it in action... it appeared to have a Graphica User Interface.  But when I run the lastest version just now it appears to be a dos box where I type in reponse to prompts.

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Install photoshop cc on second computer

March 31, 2014, 7:35 am

≫ Next: Adobe Photoshop CC 2015 won't install/error

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I have just downloaded photoshop cc on my main computer and now want to download on to my laptop but I can't see how to do this.

Adobe Photoshop CC 2015 won't install/error

June 17, 2015, 12:40 am

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Hi,

 

I have tried all day to install Photoshop CC 2015 and still no luck (Lightroom CC 2015 installed just fine). It gets to 42%, says extracting, then gives me "Installation failed" and the error message says:

 

Exit Code: 21

Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...

 

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s)

 

 

 

ERROR: DW021: Payload {3FB7A108-368A-4849-A3F3-69571BAAC457} Photoshop Adobe Photoshop CC 2015 Support 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

 

ERROR: DW021: Payload {793C2BF7-A4FE-4608-91C9-9282C5801C21} Photoshop Adobe Photoshop CC 2015 Core 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

 

ERROR: DW021: Unsupported payload versions included

 

-------------------------------------------------------------------------------------

 

I have deleted PS, LR, and Desktop application, restarted, ran cleaner tool (told it to clean every adobe app it listed), re-installed Desktop app (LR downloaded fine again) and still PS CC 2015 won't download. I have the current version of the Desktop app (CC 2.1.1.110) and I have a Windows 8.1 64-bit OS.

 

Any help would be greatly appreciated. Thank you!

Adobe Support Advisor

December 14, 2014, 3:45 am

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Hello,

 

I tried to install Adobe Photoshop Elements 11 on my MacBook Air, but it won't start. It tells me to download Adobe Support Advisor which is not even available anymore.

How will I be able to install it nontheless?

Thank you

what is the serial number of adobe photoshop CC 2014 (32 bit) ?

May 7, 2015, 2:10 am

≫ Next: Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

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what is the serial number of adobe photoshop CC 2014 (32 bit) ?

Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

February 22, 2013, 6:42 am

≫ Next: Photoshop CC (2015) won't Install on Mac

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When I begin the installation for the CS6 Master Collection, I get an effor saying, "We've encountered the following issues" and below it says, "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." I have already downloaded it, and it didn't help at all. I've tried repairing disk permissions and rebooting, but nothing yet. I have a Mac, and this is my first time installing ANY adobe products on it besides air and flash (of course).

Photoshop CC (2015) won't Install on Mac

April 24, 2016, 7:43 am

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Hey,

 

Just some general info:

I am running OS X El Capitan 10.11.4 on a Macbook Pro. I have installed the Adobe Illustrator Trial without any issues. I've tried, unsuccessfully, to install the trial of Photoshop CS(2015) for damn near two days now. I know this is an old problem and I've read multiple other threads with the same or similar issue. However, I still haven't resolved anything. I am considering getting PS CS 2015 but don't know whether that would be a smart decision if the trial version won't even run on my mac.

 

When I try to install the program either via Creative Cloud or a separate dmg file - I get an error in the start of installation (which is at 42% in Creative Cloud).

All I get is: "There was a problem Installing Photoshop CC (2015)" When I try to get more information on the error encountered all I get is a blank page - Therefore, there is no error code to identify.

 

I've tried to clear the tmp folder, to read various logs, to wipe every adobe program (including AI, creative cloud, Adobe manager and etc) and re-install, to delete AMMUpdater-OOBE folders, and all the other things suggested in various forum threads such as these:

 

Error downloading, installing, or updating Adobe Creative Cloud apps

Photoshop CC install stalls at 42%

Photoshop CC trial download keeps freezing at 42%

re: Hangs at 42% and direct install fails

 

I am hoping that someone have an answer to this problem - because at this point I am baffled. I got no idea what to do...

 

 

Thanks,

George

Photoshop installation fail on Mac

October 5, 2016, 1:14 pm

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Hi,

 

I am trying to install the trial version of the Photoshop app on my Mac machine running OS X 10.11.3.

 

On running the Photoshop installer, after filling out basic details, I get an error message saying "Sorry installation failed. Error Code: P1" and the installer exits.

 

I have tried available solutions listed in support:

1. Running cleaner tool

2. Uninstall CC app & reinstall

 

None of the above have worked. I could not find any specific information regarding this error code as well. Will appreciate help in resolving this issue.

 

Attaching screenshot of the error for reference.

Thanks.

---

Adobe Creative Cloud CC Yosemite 10.10 Fix

June 26, 2014, 11:16 am

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≪ Previous: Photoshop installation fail on Mac

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I stumbled upon what I believe to be a fix for Adobe Creative Cloud not working on Mac OS X Yosemite.  It looks like we need to update Java to 7 60.  You cannot do a fresh install of Java 7 version 60, you must update from Settings -> Java -> Update.  From there, I restarted and noticed Creative Cloud was now working.  I've tried this solution on two machines with Yosemite, upgrade and fresh install.  @adobe ; @creativecloud ; Creative Cloud Download & Install

 

Good luck all!

 

Justin

Install photoshop cc on second computer

March 31, 2014, 7:35 am

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≪ Previous: Adobe Creative Cloud CC Yosemite 10.10 Fix

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I have just downloaded photoshop cc on my main computer and now want to download on to my laptop but I can't see how to do this.

Change language on premier pro cc

June 15, 2013, 12:27 am

≫ Next: https://adobeid.services.adobe.com/reset/en_US/GVBCKAGHQHYT52T5SME5ZA6VR8 has been dowloaded, but does not resond to the open or run commands. What can I do?

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hw can i change language from spanish to english

https://adobeid.services.adobe.com/reset/en_US/GVBCKAGHQHYT52T5SME5ZA6VR8 has been dowloaded, but does not resond to the open or run commands. What can I do?

July 7, 2014, 5:06 pm

≫ Next: Creative Cloud App, installation error code 205

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https://adobeid.services.adobe.com/reset/en_US/GVBCKAGHQHYT52T5SME5ZA6VR8 has been dowloaded, but does not resond to the open or run commands. What can I do?

Creative Cloud App, installation error code 205

April 18, 2014, 3:41 pm

≫ Next: Installing Updates: Stuck at 0%

≪ Previous: https://adobeid.services.adobe.com/reset/en_US/GVBCKAGHQHYT52T5SME5ZA6VR8 has been dowloaded, but does not resond to the open or run commands. What can I do?

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Hi,

 

everytime I tryed to install ACC, I had the same error code which is the error code 205.

How can i bypass it?

 

Liryal